faq
Most common question about our services
My computer does not turn on, what do I do now???
First check the computer's power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.
How much does data analytics costs??
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How do I get into my computers safe mode???
To get into the Windows 7 / 10 Safe mode, as the computer is starting up press and hold your ``F8 Key`` which should bring up the ``Windows Advanced Options Menu``. Use your arrow keys to move to ``Safe Mode`` and press your Enter key.
How can I update my Microsoft Windows computer???
If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft's update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.
How can I recover a file from the recycle bin???
Double click the recycle bin icon on your desktop, here you will see all of the files within your bin. Select the files you wish to recover, right click and choose restore.
I can't connect to my network drive anymore, what can I do???
Verify that the network cable is properly connected to the back of the computer. In addition, when checking the connection of the network cable, ensure that the LED's on the network are properly illuminated. For example, a network card with a solid green LED or light usually indicates that the card is either connected or receiving a signal. Note: generally, when the green light is flashing, this is an indication of data being sent or received.
How do I map a network drive???
Open Microsoft Explorer. From Explorer, click the Tools drop down menu and click the option ``Map Network Drive.`` Specify the network drive or network computer as the folder. If the computer's name was hope, to map to that computer, type hope If you wished to map to a shared folder on the hope computer such as a mp3 folder, you would type hopemp3. If a different username or login is required to connect to this computer or drive it must be specified in this window before clicking the finish.
I am unable to send or receive email???
Verify that your computer is able to see the Internet and/or other computers to ensure that your computer is not encountering a connection issue, which would be causing your e-mail issue. Ensure that your Internet e-mail server or your Network e-mail server is not encountering issues by contacting either your Internet Service Provider or your Network administrator.